Manager, IT Operations

Be Seen and Heard at EyePoint Pharmaceuticals

At EyePoint, leadership trusts our employees to get the job done. The patient-centric and award-winning approach we’re taking in business fuels our success for:

• preventing blindness through vision-saving medications
• delivering best-in-class proprietary pharmaceutical technologies
• transforming ocular drug delivery

We See You.

Your wellbeing

Your professional worth

Your future at EyePoint

EyePoint offers robust total rewards in a science-based entrepreneurial culture that empowers curiosity and innovation to help catapult your career. There’s space for every voice and perspective to be heard in our on-site and remote environments where a variety of strengths and diverse backgrounds are connected.

The Manager, IT Operations will report into the Director, IT Operations and Security.

Primary responsibilities include, but are not limited to, the following:

Individual Responsibilities

 Operational Management

• Manage and assist in the day-to-day operations of on-site and remote IT support, including provisioning end-user services such as help desk and technical support.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers (on premise and cloud), PCs, operating systems, hardware, software, and peripherals.
• Administer all technology services, including communication & collaboration platforms (O365, Teams, Zoom, Smartsheet, Dropbox, etc.)
• Responsible for asset management of IT hardware, software, equipment and other assets.
• Coordinate with IT MSPs to measure availability, performance, capacity, and utilization of IT and Informatics services.
• Manage and contribute to major aspects of compliance (SOX, 21 CFR Part 11, GDPR and CPRA)
  

Strategy and Planning

• Assist with IT department operational planning and projects and organize and negotiate the allocation of IT resources.
• Work collaboratively with IT teams, internal business partners and external vendors to identify, understand, implement and support new business capabilities, optimize processes and drive operational efficiency
• Collaborate on cybersecurity program development and execution
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Oversee all reports and documentation related to network and systems operations.
• Work collaboratively to oversee and implement all IT policies, procedures and plans for security, data center, desktops and infrastructure based on industry-standard best practices.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Conduct research and make recommendations on technology solutions and implementations to meet business and system requirements.
• Maintain system documentation and configuration data for operating, regulatory, and audit purposes
• Responsible for the implementation and on-going management of corporate network and security infrastructure and strategy
• Handle day-to-day implementation, monitoring and operational support of security solution hardware, software, managed solutions, and service provider relationships
• Engage in and lead information security projects that evaluate existing security infrastructure and propose changes as defined by security leadership and architects
• Assist with the implementations of solutions observing compliance –Sarbanes-Oxley Act (SOX), SOC 2, ISO27000, and privacy laws
• Develop and define the vision, strategy, framework and roadmaps for global identity and access management including SSO, federation, MFA, Privileged Access Management, provisioning, access certification and role-based access control
• Research, validate and deploy solutions meeting security and business needs
• Influence the planning and execution of incident response and postmortem exercises, with a focus on creating measurable benchmarks to show progress (or deficiencies requiring additional attention)
• Maintain a broad knowledge of current and emerging state-of-the-art computer/network systems, technologies, architectures, and products

Primary skills and knowledge required include, but are not limited to the following:

• Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders 
• Strong customer service orientation.
• Strong verbal and written communication skills are essential.
• Excellent organization and multi-tasking skills.
• Excellent documentation skills and attention to details
• Must be able to work proactively and under pressure.
• Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands 
• Influential and able to persuade peers and stakeholders (at various levels) and thereby overcome resistance to change and sustain support 
• Awareness of regulatory compliance and role of systems in supporting compliance & security
• Exceptional interpersonal skills and problem-solving capabilities.
• Ability to work effectively across a matrix organization.
• Ability to work independently and prioritize with minimal daily instruction.
• Experience with an out-sourced IT model in the biotech/pharmaceutical industry is preferred but a person who can work autonomously on projects and is willing and able to adapt to new responsibilities is much more important.
• Well-versed in Microsoft technologies
• Knowledge about cloud concepts such as SaaS, IaaS and PaaS, as well as integration of cloud systems
• In depth knowledge regarding cybersecurity and data privacy concepts
• Demonstrated problem-solving and decision-making capabilities
• Demonstrated leadership and personnel/project management skills.
• Confident self-starter who can take proactive initiative to develop projects or improvements to operational efficiency
• Approachable, responsive and able to proactively communicate risks, issues and recommendations
• Strong interpersonal skills with a “seek to understand” mentality and strong customer service orientation
• Good knowledge of techniques for planning, monitoring and controlling programs
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.

Level of Education Required:

• This position requires a B.A./ B.S.

Number of Years of Experience in the Function and in the Industry:

• 3-6 years of experience in Information Technology

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

• Success begins with our People
• Patients First
• Integrity
• Results-Driven
• Innovation
• Team Focus
• Diversity & Inclusion

EyePoint Pharmaceuticals is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

EyePoint is committed to fair and equitable compensation practices. The salary offer is commensurate with EyePoint’s compensation philosophy and considers factors including but not limited to education, training, experience, market conditions, criticality of the role and internal equity.

The target salary range for this position is listed below.

LI-Onsite