Application Support Analyst (IT)

Be Seen and Heard at EyePoint

At EyePoint, leadership trusts our employees to get the job done. The patient-centric and award-winning approach we’re taking in business fuels our:

• focus on science and innovation, we aim to offer a lifetime of clearer vision
• commitment to developing and commercializing innovative therapeutics to improve the lives of patients with serious retinal diseases
• Delivery of innovative therapeutics to protect vision, specializing in sustained-release treatments for serious retinal diseases.

We See You.

Your wellbeing

Your professional worth

Your future at EyePoint

EyePoint offers robust total rewards in a science-based entrepreneurial culture that empowers curiosity and innovation to help catapult your career. There’s space for every voice and perspective to be heard in our on-site and remote environments where a variety of strengths and diverse backgrounds are connected.

This position will be involved in the day-to-day activities and will be hands-on working with a wide array of applications to support the organization.

This position is reporting to the Associate Director, Application Support and will be located at our Watertown, MA site. We offer a hybrid work schedule.

Primary responsibilities include, but are not limited to, the following:

Individual Responsibilities

• Partnering with our business units to evaluate and select technology solutions that will augment or enhance the current technology footprint.
• Establish and maintain the deployment and guardianship/support of the applications environment that will ensure the integrity, security and privacy of the information within the enterprise.
• Administer support and monitoring of enterprise applications and systems.
• Provide technical support and resolutions to teams within the organization, and to external partners when required.
• Interacts with vendors and support teams.
• Conduct incident investigations and escalations and troubleshooting issues with systems and software.
• Provide software and systems communications support
• Perform directory services administration (user access rights, etc.)
• Maintain detailed software and system documentation.
• Develop and abide by Standard Operating Procedures and Work Instructions when necessary
• Development of technical documentation and provide training to end users.

Primary skills and knowledge required include, but are not limited to the following:

• Understanding of SOX compliance
• Knowledge of applications such as ERP, HRIS, SharePoint, Smartsheet, Expense Management systems, etc.
• Exceptional customer support skills
• Strong workload management skills
• Ability to plan and schedule projects and work under deadlines – must multi-task effectively
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Knowledge of trends in technology relating to software applications.
• Demonstrable ability to think strategically and creatively while applying sound business judgment and quantitative analytics.
• Ability to communicate complex issues and influence others internally and externally.
• Good understanding of the organization’s goals and objectives
• Proactive and forward thinking to anticipating future challenges
• Team player, but can work independently
• Keen eye for quality and accuracy

Level of Education Required:

• Bachelor’s degree
• Preferred field of study:  IT or equivalent

Number of Years of Experience in the Function and in the Industry:

• Minimum of 5 years’ experience working in biotech/pharmaceutical industries within IT and 3-5 years’ experience supporting enterprise applications.

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

EyePoint is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

EyePoint is committed to fair and equitable compensation practices. The salary offer is commensurate with EyePoint’s compensation philosophy and considers factors including but not limited to education, training, experience, market conditions, criticality of the role and internal equity.

The target salary range for this position is listed below.

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